Questions,
answered.

Le Haus is a hospitality and lifestyle membership community connecting distinctive places to stay, curated experiences and partner privileges. Our collection brings together Le Haus properties, independent partner properties and selected hotels through the Le Haus Edit.

No. You can browse properties, partner offers and retreats, and send an enquiry without joining. To redeem a member offer or use a member rate, you must hold an active membership at the eligible tier. All Out Access unlocks the standard partner benefits; some privileges require a higher tier.

Choose All Out Access for member rates and privileges; Enhanced Access for a year of benefits with a seven-night Discovery Stay; Explorer for a defined one- or three-year stay allowance; or Founder for a purchased lifetime arrangement under an individual agreement.

Membership is provided by Heiron Ltd, trading as Le Haus, in Antigua and Barbuda. Your booking confirmation identifies the supplier of the particular accommodation, event or other service.

Please see the relevant membership page or request a tailored quote. Prices for new memberships may change. Your offer confirms the membership period, covered people, currency, taxes and payment arrangements before you accept.

Your original paid membership price is protected for renewals of the same tier, covered group and membership period, in the original currency. A later increase in the advertised price for new members does not increase that protected price. A voluntary change of tier, group or term requires a new agreed price. Separately booked travel, optional services and disclosed taxes are not fixed by this membership price promise.

No. A complimentary award covers the period and conditions stated in the offer. If you later choose a paid membership, that first paid price becomes your protected price. If you already have a protected paid price, a complimentary or referral extension does not remove it.

Paid AOA, Enhanced Access and Explorer require an express renewal choice under the current terms. Complimentary access does not automatically become a paid subscription. We send expiry reminders so you can decide how to continue. Purchased Founder rights follow the lifetime agreement; contribution-linked partnerships follow their own continuation conditions.

The contracting member must be at least 18. Benefits apply to the named member or group shown in the accepted offer. Enhanced Access can be quoted for an individual, two people or a family; Explorer offers Individual, Couple and Family coverage; Founder offers Individual, Joint, Family and Corporate structures. Family coverage does not multiply the shared stay allowance. Property and event age and occupancy rules still apply.

Contact membership@le.haus before making a change. We will explain the new entitlement and price, any agreed credit and the applicable cancellation position. Transfer, inheritance and resale rights are not automatic; they apply only where your signed agreement grants them. Your existing contractual and statutory rights remain unaffected.

The consolidated membership terms are at le.haus/terms. Read them with your accepted offer and any booking-specific terms. The FAQ is a guide and does not replace those documents.

It gives eligible registrants six calendar months of All Out Access benefits, subject to the offer’s stated conditions. It does not include accommodation, IAC access or Founder privileges. A particular partnership award may have a different tier or term, which will be stated in its invitation.

No. The standard initial six-month offer requires none of these. Register through the applicable complimentary page, confirm your email and activate your membership. Your confirmation will show the start and expiry dates. Optional marketing preferences are separate from registration.

Each qualifying new paying member who joins through your personal invite link earns you six additional calendar months of AOA. The award is confirmed after the required payment has cleared and the applicable cooling-off or initial refund period has passed without cancellation. Free sign-ups, duplicate accounts and self-referrals do not qualify.

Yes. There is no cap on the total earned extension. Ten qualifying paid referrals add five years on top of the initial six months. Because earned time accumulates, you do not need a fresh referral in every separate six-month window while you still have unexpired time.

The standard reward extends AOA only. It does not add IAC privileges, accommodation, an Enhanced or Explorer renewal, cash or Founder rights. Any reward offered to a paid or higher-tier member must be expressly stated in that member’s referral programme.

If you have not earned another extension or chosen paid continuation, access ends without a charge. You can choose to continue with a paid membership. We do not take payment automatically or treat a separate travel booking as permission to charge a membership fee.

Contact membership@le.haus with the relevant invite and joining details. We will review attribution and the qualification status. An account registration alone is not a completed paid referral. The same referred member cannot generate duplicate new-member rewards.

A Discovery Stay is the seven-night stay included with Enhanced Access, arranged for the people and accommodation in your accepted quote. It must be used within the membership period and is subject to confirmed eligible inventory and booking conditions. It is not an extra stay automatically added to Explorer or Founder allowances.

Renewal at your protected price provides a new 12-month Enhanced Access period and a new seven-night Discovery Stay under the applicable terms. The exact eligible accommodation, party size and booking conditions must be confirmed; it is not a promise of every property or travel date.

The published options are 30 days over one year or 90 days in total over three years. The allowance is shared by the covered group, not multiplied by each person. Your offer must define what a day, night or credit books, including room or villa configuration, seasonal rules, booking windows and any carry-over, before you pay.

Purchased Founder membership provides the annual allocation specified in the signed agreement. The standard published Individual arrangement describes 30 days each year with a minimum 25-year guarantee within a lifetime membership. Joint, Family and Corporate coverage must be expressly defined. The agreement explains the lifetime basis, guarantee, booking rights and remedies; it is not a blanket promise of any property on any date.

Only where your accepted package or booking expressly includes them. A member discount or booking privilege does not make the underlying service free. Review the room, meals, taxes, transfers, travel arrangements and optional extras before confirming.

Use the booking or enquiry route on the property or experience page. Sign in to redeem eligible member rates or benefits. The team or relevant supplier will confirm availability, the full price or allocation deduction and booking conditions. Sending an enquiry or choosing a preferred property is not a confirmed reservation.

Stay Credits measure a reciprocal accommodation entitlement only where your agreement defines them. They are not cash or a universal room-night exchange rate. Promotional Haus Credits are separate and have their own terms. Neither replaces the promised six-month AOA referral extension.

No. The collection includes Le Haus properties and independent accommodation partners. The Le Haus Edit also features selected hotels. The property page and booking confirmation should explain who provides your stay and which benefits apply.

No. Member-rate hotels and accommodation eligible for a Discovery Stay or reciprocal allocation are different collections. Only inventory specifically included in your offer or confirmed for redemption can use that entitlement. An appearance on the website does not make a hotel eligible for complimentary accommodation.

Turtle Cove House by Le Haus is in Hodges Bay, Antigua. Review the property page and your booking confirmation for your room or suite, occupancy, meals and included services. The concierge can help with beach-club visits, transfers and local experiences. Confirm any additional charges and availability before arrangements are made.

Emerald Suites is an independent Founding Partner property near San Vito dei Normanni in Puglia. The restored Lamia double room, with a private shower room, is offered for reciprocal Le Haus stays for two people from November to March, subject to availability and the relevant allocation. Outside that period, paid stays can be requested at the agreed Le Haus Member Rate.

No. Its outdoor saltwater pool operates from May to October and is closed from November through April. The November-to-March reciprocal season therefore falls outside the pool-opening season.

Sweet Italian breakfast is available on request at €20 per person per day and is not included in the reciprocal room allocation. The property has two double rooms for a maximum of four guests in total, but the reciprocal offer covers one double room for two people. Additional accommodation and any guest-age restrictions must be confirmed separately.

Please check the individual property or experience rules. Family membership does not override occupancy limits, an adults-only policy, visitor arrangements or pet restrictions. Let the team know your party details before confirming a stay.

Active AOA and higher tiers unlock the standard member offers shown on the partner pages, including an eligible complimentary AOA membership. IAC and certain specialist experiences have higher-tier requirements. Benefits remain subject to the published offer, availability and the partner’s applicable conditions.

Open the partner’s page and enquire through Le Haus. The team will verify eligibility and confirm the arrangements, availability and any cost before you commit. An enquiry does not itself reserve a place or apply a discount.

Eligible Enhanced Access, Explorer and Founder members can request visiting privileges through the International Associate Clubs network after the required activation. Club rules, introductions, booking arrangements, guest limits and charges vary. Confirm your privileges and availability before travelling. AOA, including complimentary AOA, does not include IAC.

The limited edition champagne collaboration and future city pop-ups are forthcoming plans. Dates, availability and participation details will be announced separately. They should not be treated as currently bookable benefits until confirmed.

Yes. Complete the full enquiry form on Le Haus whether or not you are a member. Tell us your preferred room, party size and questions. We will handle the enquiry and, with your permission, pass the relevant details to the named retreat host.

A discount is applied only after your active membership and the offer conditions have been verified. Browsing or sending an enquiry does not require membership. Joining AOA or holding a higher eligible tier unlocks the applicable member benefit, subject to the offer deadline and availability.

Wadadlivity is hosting a five-day, four-night wellness retreat at BodyHoliday in St. Lucia from 26 to 30 March 2027. The retreat combines rest, gentle yoga, island exploration and an all-inclusive resort setting. Confirm the selected room, full package inclusions, travel arrangements, total price and booking terms with the host through the Le Haus enquiry journey.

Eligible Le Haus members receive 15% off when they register for the retreat by 15 December 2026, subject to availability and the host’s booking terms. AOA or higher is required for the discount. Submit your enquiry through Le Haus so the team can confirm the qualifying registration steps, applicable room and discounted total with Wadadlivity. An enquiry alone does not secure a place.

The confirmation will identify the retreat host or supplier responsible for the booking and payment. Le Haus captures and coordinates the enquiry. Do not assume the enquiry form has reserved a room, taken a deposit or issued a booking confirmation.

No. Membership provides access to the relevant invitations, benefits and rates. Some events or experiences require separate payment, have limited places or require a particular tier. The individual offer explains what is included and what is payable.

No. Optional marketing choices should be separate from the enquiry and from permission to share your details with the named host. You may enquire without subscribing to marketing. See the privacy notice for how Le Haus handles your information.

Yes, where Le Haus agrees a defined partnership award. The written agreement identifies the tier, covered people, duration, included benefits, contributions or deliverables, and continuation conditions. Complimentary describes the membership fee; it does not make every stay or service free.

No. A distribution-only listing does not create personal membership or reciprocal travel rights. An approved property contribution may support a separately agreed Founder Property Partner award. Its duration and allowance depend on that contribution agreement, rather than automatically matching purchased lifetime Founder membership.

No. The reciprocal allocation agreed for the contribution is the Founder Property Partner travel allowance. It is not added to a separate standard 30-day Founder entitlement. There is no universal requirement to contribute 30 days; the property, dates, season and usable inventory are assessed individually.

Only where the property agreement authorises that use. Exchange-only participation is separate from permission for paid stays or Discovery Stays. The accepted agreement must specify the inventory, valuation, allowed uses, booking obligations and exit arrangements.

Complete the check-in details requested for your confirmed booking and supply a readable ID image where required. The photograph, text and document edges should be clear. If you cannot provide a readable image, contact concierge for help with the ID check. Travel details and optional requests can be supplied separately.

You should be able to complete guest registration without optional flight information. Send it to the team later if you would like help with transfers. A transfer request is not confirmed until availability and any charge have been agreed.

For membership, renewal, referrals, cancellation or account questions, email membership@le.haus. For stays, arrival arrangements, partner experiences and retreat enquiries, email concierge@le.haus or use the relevant Le Haus enquiry form.